New Patient Center

What To Expect

In your search for a veterinary facility, we believe you should expect high-quality care as well as excellent service. Our goal has been to assemble a veterinary health care team committed to providing exceptional client service and veterinary health care. Our commitment to you is to continue to offer our world-class service and a state-of-the-art veterinary facility.

Your pet’s annual vet check-up will include a total physical exam, with a thorough investigation of your pet’s head, body, and tail and all his assorted cavities. Because even the most cooperative pet may not readily go along with a tooth and gum brushing, an annual cleaning by your veterinarian may be in order. Like you, your pet can lose his teeth due to decay and neglect. It’s a good idea to keep an accurate medical diary not only of the procedures and vaccinations your pet receives at the vet but also of notes on things like your pet’s elimination habits and any physical changes or unusual occurrences. Keep track of small shifts in your pet’s behavior, including urinary marking habits and mood swings, along with diet and routine modifications. Take this notebook when you visit the vet. These seemingly unrelated occurrences may help explain the results of your pet’s medical tests. Also, if you need to change vets, it’s good to have this journal to provide a complete medical history.

We offer both In-Hospital and Curbside Exams . Please let us know which you prefer when you schedule your appointment.

Choose a veterinarian who is calm, compassionate, and willing to explain all the procedures your pet undergoes. Try to find a vet with whom both you and your pet feel comfortable. Try to have it convenient: choose a clinic with qualified staff and facilities to undertake surgery and perform procedures requiring anesthesia, such as teeth cleaning. Because of the general risks inherent to anesthesia, especially for very old, very young, or very ill pets, your veterinarian will likely suggest a few exams, including a chest X-ray and lab work of blood and urine, before your pet is anesthetized. During the procedure, he might need an IV drip; antibiotics may be necessary before and after.

Dr. Lizardo and Dr. Paige Hashimoto may refer you to a specialist veterinarian who has completed advanced studies in specialties such as internal medicine, surgery, and emergency care if your pet must undergo a procedure that requires more precise knowledge and experience.

 To ensure a smooth visit, follow these steps:

• Contact our Hospital to schedule your Appointment.
• Complete your online Client Registration Form and corresponding Exam form.
• Contact your previous veterinarian and have your records emailed to us at HBPETVETS.STAFF@GMAIL.COM.
• Download our Petdesk App and enroll in our Pet Care Rewards Program.
• On the day of your appointment, arrive 5 minutes early and call us from the parking lot to let us know you are here. We will send a technician to your car. 714-847-1291